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Our Verdict

SAP SuccessFactors HR software is a comprehensive cloud-based Human Capital Management (HCM) suite. It helps to streamline and enhance your entire HR process, from recruiting top talent to managing performance and fostering employee development. It also covers a wide range of HR functions, including recruiting, onboarding, performance management, learning and development, compensation management, and succession planning.
The software’s robust analytics and reporting tools provide valuable insights into workforce trends and performance metrics, helping you make data-driven decisions. Its user-friendly interface and seamless integration with other SAP products ensure a cohesive and efficient HR ecosystem, enhancing overall productivity and employee experience.
However, SAP SuccessFactors does come with some challenges. The software can be complex to configure and customize, often requiring significant time and resources to tailor it to your specific needs. Additionally, its extensive feature set, while beneficial for large enterprises, can be overwhelming and potentially unnecessary for smaller organizations.
While it may require some initial investment in time and resources, the long-term benefits of improved HR operations, better employee engagement, and strategic workforce planning make it a valuable asset for your organization.
For enquiries or more information on SAP SuccessFactors, explore any of these contacts:
Website: SAP SuccessFactors Official Website
Office Address (Headquarters):
SAP America, Inc.
3999 West Chester Pike
Newtown Square, PA 19073
USA
Phone: +1-610-661-1000
Pros
- Streamlines various HR functions such as recruiting, onboarding, and performance management.
- Provides comprehensive analytics and reporting tools for deep workforce insights.
- Integrates seamlessly with other SAP products, enhancing overall functionality.
- Offers a user-friendly interface that simplifies navigation and usage.
Cons
- Requires significant time and resources for configuration and customization.
- Overwhelms smaller organizations with its extensive feature set.
- Costs more compared to some competitors, which might be a concern for budget-conscious businesses.
Who SAP SuccessFactors HR Software Is Best For

SAP SuccessFactors HR Software is best for you if you:
- Manage a large enterprise that requires a comprehensive suite of HR tools to handle complex HR processes.
- Need robust analytics and reporting capabilities to gain deep insights into workforce trends and performance metrics.
- Seek seamless integration with other SAP products to create a cohesive and efficient HR ecosystem.
- Value a user-friendly interface that simplifies navigation and enhances user experience.
- Have the resources to invest time and effort into configuring and customizing the software to meet your specific needs.
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Who SAP SuccessFactors HR Software Isn’t Right for
SAP SuccessFactors HR Software is not right for you if you:
- Run a small or medium-sized business that may find the extensive feature set overwhelming and unnecessary.
- Have limited resources for configuring and customizing the software to fit your specific needs.
- Are budget-conscious and need a more cost-effective HR solution.
- Prefer HR software that is easier to use and doesn’t have a lot of complicated features like advanced analytics and connections.
- Require a quick implementation process without the need for extensive training and support.
What SAP SuccessFactors HR Software Offers

Some of the features SAP SuccessFactors HR Software provides are:
Recruiting and Onboarding
SAP SuccessFactors streamlines the entire recruitment process, from job posting to candidate selection and onboarding. This ensures you attract top talent efficiently and provide a smooth onboarding experience, helping new hires integrate quickly and effectively into your organization.
Performance and Goals Management
This feature allows you to set, track, and manage employee performance and goals. By aligning individual objectives with company goals, you can drive better performance and productivity, ensuring everyone is working towards the same strategic objectives.
Learning and Development
SAP SuccessFactors offers a comprehensive learning management system that supports employee training and development. This helps you upskill your workforce, foster continuous learning, and ensure your employees have the necessary skills to meet evolving business needs.
Compensation Management
This feature helps you design and manage competitive compensation programs. By ensuring fair and equitable pay, you can motivate and retain top talent, while also maintaining compliance with compensation regulations.
Succession and Development
SAP SuccessFactors enables you to identify and develop future leaders within your organization. This ensures you have a strong pipeline of talent ready to step into key roles, supporting long-term business continuity and growth.
Workforce Analytics and Planning
With robust analytics and reporting tools, you can gain deep insights into workforce trends and performance metrics. This helps you make data-driven decisions, optimize workforce planning, and address potential issues proactively.
Core HR and Payroll
This feature streamlines essential HR processes such as employee data management, payroll, and benefits administration. By automating these tasks, you can reduce administrative burden, improve accuracy, and ensure timely payroll processing.
SAP SuccessFactors HR Software Details
Ideal for
- Large Enterprises
- HR Professionals and Business Leaders
- Organizations Needing Advanced Analytics
- Companies Using Other SAP Products
Its Plans and Pricing
Performance Plan
For $11 per user per month, the Performance Plan includes essential features like performance reviews, feedback, and goal setting. This plan is ideal if you want to streamline your performance management processes and ensure your team is aligned with your company’s objectives.
Engagement Add-on
For an additional $4 per user per month, you can add the Engagement module to your Performance Plan. This add-on includes pulse surveys, AI analysis, and onboarding and exit surveys. It’s perfect if you’re looking to boost employee engagement and gather real-time feedback to improve workplace satisfaction.
Grow Add-on
Also priced at $4 per user per month, the Grow module focuses on employee development. It includes competencies, career tracks, and individual development plans (IDPs). This add-on is beneficial if you prioritize career growth and want to support your employees’ long-term development.
Compensation Add-on
For $6 per user per month, the Compensation module helps you manage salary reviews, bonuses, and compensation bands. This add-on is useful if you need to ensure fair and consistent compensation practices across your organization.
HRIS
Lattice also offers a core HRIS (Human Resource Information System) with custom pricing. This module streamlines operations and enhances the employee experience with features like employee records, onboarding, and report building. It’s ideal if you need a comprehensive HR management system tailored to your specific needs.
Accounting Integrations
SAP SuccessFactors integrates seamlessly with several accounting and financial management systems to streamline HR and finance processes. It connects with SAP S/4HANA and SAP ERP, allowing for smooth data exchange between HR and financial systems, ensuring consistency and accuracy in payroll and other financial processes. Additionally, it supports integration with various third-party accounting software through middleware solutions, enabling connections with popular platforms like QuickBooks and Xero. These integrations help you achieve greater efficiency and accuracy in managing both HR and financial data, reducing complexity and enhancing overall business performance.
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Where SAP SuccessFactors HR Software Stands Out

SAP SuccessFactors HR Software is unique because it:
- Streamlines HR processes by integrating various functions such as recruiting, onboarding, performance management, and learning and development into a single platform.
- Provides robust analytics and reporting tools that offer deep insights into workforce trends and performance metrics, aiding in strategic decision-making.
- Integrates seamlessly with other SAP products, creating a cohesive and efficient HR ecosystem.
- Supports global compliance by adapting to local business practices and laws, making it suitable for multinational organizations.
- Enhances employee experience with a user-friendly interface and comprehensive learning and development features.
- Reduces risk and cost with prepackaged integrations across SAP and partner solutions.
Where SAP SuccessFactors HR Software Falls Short
SAP SuccessFactors HR Software falls short because it:
- Requires significant time and resources for configuration and customization, which can be challenging for organizations with limited IT support.
- Overwhelms smaller businesses with its extensive feature set, making it more complex than necessary for basic HR tasks.
- Costs more compared to some competitors, which might be a concern for budget-conscious businesses.
- Limits customization capabilities, which can be frustrating if you need highly tailored solutions.
- Presents occasional bugs and system crashes, affecting user experience and reliability.
- Lacks a free trial and transparent pricing, making it difficult to evaluate the software before committing.
Alternatives to SAP SuccessFactors HR Software
Here are some alternatives to SAP SuccessFactors HR Software:
Oracle Talent Management Cloud
This comprehensive HR solution offers robust features for recruiting, performance management, and learning and development. It integrates seamlessly with other Oracle products, ensuring a cohesive HR ecosystem that supports strategic talent management.
Dayforce
A versatile HCM platform combining HR, payroll, benefits, workforce management, and talent management in a single application. It helps streamline HR processes, improve compliance, and enhance employee engagement, making it a great all-in-one solution.
UKG Pro
Known for its user-friendly interface and comprehensive HR capabilities, including payroll, talent management, and employee surveys. It provides powerful analytics and reporting tools, supporting data-driven decisions to improve workforce productivity and satisfaction.
Paylocity
A cloud-based platform covering payroll, HR, time and attendance, and benefits administration. It’s a cost-effective solution that simplifies payroll and HR tasks, with strong customer support and easy-to-use features.
BambooHR
Perfect for small to medium-sized businesses, it offers intuitive HR software with features like applicant tracking, onboarding, e-signatures, and performance management. It provides an affordable and straightforward solution to enhance HR efficiency and employee experience.
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Customer Reviews
SAP SuccessFactors holds an overall rating of 4.2 out of 5 on Gartner Peer Insight based on 799 reviews, with users appreciating its extensive capabilities but noting its complexity in navigation and configuration. People Managing People also highlights its feature-rich nature and improvements to HR processes, recommending it for larger organizations with complex needs.
Forbes Advisor praises SAP SuccessFactors for its extensive HR modules and suitability for hiring managers and recruiters, emphasizing its strengths in talent management and integration capabilities. While the overall sentiment across these reviews is positive, some users do mention the software’s complexity as a potential drawback, particularly for smaller organizations.
Pro Tips
To get the best out of SAP SuccessFactors HR software, consider these pro tips:
- Leverage Analytics: Use the robust analytics and reporting tools to uncover workforce trends and performance metrics, enabling data-driven decisions and optimizing HR strategies.
- Customize Workflows: Invest time in customizing workflows to fit your organization’s unique needs. This ensures that the software aligns seamlessly with your HR processes, increasing efficiency and user satisfaction.
- Integrate with Other Systems: Integrate SAP SuccessFactors with other SAP and third-party systems for a seamless HR ecosystem, reducing manual data entry and ensuring consistency across platforms.
- Utilize Learning and Development Modules: Make full use of the learning management system to foster continuous employee development, helping to upskill your workforce and boost engagement.
- Stay Updated with Best Practices: Regularly review updates and SAP best practices to stay ahead of the curve and ensure the software is being used optimally.
- Engage with Support and Community: Actively engage with SAP’s customer support and user community to gain insights and solutions to challenges you may encounter.
Recap
SAP SuccessFactors HR software is a powerful cloud-based Human Capital Management (HCM) suite designed to streamline your HR processes, from recruiting and onboarding to performance management and learning and development. It offers robust analytics and reporting tools that provide valuable insights into workforce trends, helping you make data-driven decisions.
The software integrates seamlessly with other SAP products, creating a cohesive HR ecosystem, and its user-friendly interface enhances the overall user experience. However, it can be complex to configure and may be overwhelming for smaller organizations, and its higher cost might be a consideration if you’re budget-conscious. Despite these challenges, SAP SuccessFactors remains a comprehensive solution for managing your human capital effectively.