Table of Contents
Our Verdict
UKG Pro, formerly known as UltiPro, is a comprehensive cloud-based human capital management (HCM) solution that streamlines various HR tasks with a wide array of features, including payroll, talent, compliance and workforce management, and advanced analytics. It centralizes all your people data, including personal information, employment history, performance reviews, and benefit choices, making it easier to manage and access essential information.
One of the standout aspects of UKG Pro is its extensive range of HR functions and its focus on employee empowerment and engagement, which cover everything from hiring and onboarding to performance management and labor cost optimization. The mobile app allows employees to access their information anytime, anywhere, and includes tools for collaboration, goal setting, and continuous learning. This fosters a culture of trust and belonging within the organization. Moreover, UKG Pro’s AI-powered recommendations and augmented experiences simplify complex operations, enhancing efficiency and convenience.
However, UKG Pro does have some drawbacks. Its extensive features may be overwhelming for smaller businesses with simpler needs, and the lack of transparent pricing can be inconvenient, as potential users must contact sales for a quote. Some users also complain that the onboarding process is lengthy and complex. Despite these challenges, UKG Pro remains a powerful and comprehensive HR solution for larger organizations.
Still, UKG Pro HR is your go-to if you need a comprehensive solution to improve scheduling efficiency, track time and attendance, or enhance talent management.
Get in touch with any of these contacts if you have questions or need more details about UKG Pro HR Software:
Office Addresses:
- Headquarters: Lowell Massachusetts
900 Chelmsford St, Lowell, MA 01851, USA
Phone: +1 800 225 1561
- Weston, Florida Office
2250 North Commerce Parkway, Weston, FL 33326, USA
Phone: +1 800 432 1729
- General Inquiries: +1 800 225 1561
- Weston Office: +1 800 432 1729
Pros
- Offers a comprehensive range of HR functionalities, including payroll, talent management, and workforce management.
- Provides robust analytics and reporting tools for data-driven decision-making.
- Empowers employees with self-service features to manage their own information.
- Ensures scalability, making it suitable for midsized to large enterprises.
- Facilitates mobile access, allowing employees to access HR services on the go.
- Simplifies complex HR processes with an intuitive and user-friendly interface.
Cons
- Overwhelms smaller businesses with its extensive features.
- Lacks transparent pricing, requiring potential customers to contact sales for a quote.
- Challenges users with a potentially tedious and time-consuming onboarding process
Who UKG Pro HR Software Is Best For
You need UKG Pro HR Software if:
- Rely on Data-Driven Decision-Making: The robust analytics and reporting tools will support your need for informed, data-driven decisions.
- Seek a Comprehensive HR Solution: If you’re looking for an all-in-one platform that covers payroll, talent management, workforce management, and more, UKG Pro is a great fit.
- Have a Mobile Workforce: The mobile access feature is ideal for employees who need to access HR services on the go.
- Want to Empower Your Employees: The self-service features reduce the administrative burden on HR departments and allow employees to manage their own information efficiently.
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Who UKG Pro HR Software Isn’t Right for
UKG Pro HR Software is not an ideal choice for you if:
- You Run a Small Business: The extensive features of UKG Pro might be overwhelming and more complex than necessary for smaller businesses with simpler HR needs.
- You Need Transparent Pricing: If you prefer clear and upfront pricing information, UKG Pro’s requirement to contact sales for a quote might be a drawback.
- You Want a Quick Onboarding Process: Some users have found the onboarding process to be tedious and time-consuming, which could be a concern if you need a swift implementation.
What UKG Pro HR Software Offers
Some of the services UKG Pro HR Software provides are:
Payroll Management
UKG Pro’s payroll management feature automates the entire payroll process, ensuring accuracy and compliance with tax regulations. It handles complex calculations, deductions, and benefits, making payroll runs seamless and error-free. The system also supports multi-country payroll, which is beneficial for global organizations. Additionally, it provides detailed payroll reports and analytics, helping businesses make informed financial decisions.
Talent Management
UKG Pro excels in talent management by offering tools for recruitment, onboarding, performance management, and succession planning. The recruitment module helps attract and hire the best talent through streamlined processes and integrated job boards. Onboarding tools ensure the smooth integration of new hires into the company. Performance management features facilitate goal setting, continuous feedback, and performance reviews, while succession planning helps identify and develop future leaders within the organization.
Workforce Management
The workforce management feature of UKG Pro includes time and attendance tracking, scheduling, and labor cost management. It allows businesses to efficiently manage employee hours, track absences, and ensure compliance with labor laws. The scheduling tool helps optimize workforce allocation, reducing overtime costs and improving productivity. Additionally, labor cost management tools provide insights into labor expenses, helping businesses control costs and improve profitability.
People Analytics
UKG Pro’s people analytics feature provides advanced reporting and data-driven insights into various HR metrics. It allows businesses to analyze workforce trends, employee performance, and engagement levels. Customizable reports and dashboards enable HR professionals to make data-driven decisions and identify areas for improvement. The analytics tools also support predictive modeling, helping organizations anticipate future HR needs and challenges.
Employee Self-Service
The employee self-service feature empowers employees to manage their own information, such as personal details, pay stubs, and benefits enrollment. This reduces the administrative burden on HR departments and enhances employee satisfaction. The self-service portal is accessible via mobile devices, allowing employees to access HR services anytime, anywhere. This feature also supports open enrollment and life event changes, making it easier for employees to update their benefits information.
Learning and Development
UKG Pro offers a comprehensive learning and development module that supports employee training and career growth. It includes a learning management system (LMS) that delivers online courses, tracks training progress, and assesses learning outcomes. The system also supports personalized learning paths, helping employees acquire new skills and advance their careers. Additionally, the development tools facilitate continuous learning and professional development, contributing to employee engagement and retention.
Compliance Management
Compliance management is a critical feature of UKG Pro, ensuring that businesses adhere to various regulatory requirements. The system helps manage compliance with labor laws, tax regulations, and data privacy standards such as GDPR and CCPA. It provides tools for tracking compliance-related activities, generating audit reports, and maintaining accurate records. This feature helps businesses mitigate risks and avoid penalties associated with non-compliance.
HR Service Delivery
UKG Pro’s HR service delivery feature streamlines HR processes and improves service quality. It includes case management tools for handling employee inquiries and issues efficiently. The system also supports HR shared services, enabling centralized management of HR tasks and improving consistency. Additionally, the HR service delivery tools provide self-service options for employees, reducing the workload on HR staff and enhancing the overall employee experience.
UKG Pro HR Software Details
Ideal for
- HR professionals
- Payroll administrators
- Talent acquisition specialists
- Workforce managers
- Compliance officers
- Large enterprise executives
- Mid-sized business owners
- Employee engagement coordinators
- Learning and development managers
- Performance management analysts
Its Plans and Pricing
UKG Pro offers flexible plans tailored to meet the needs of different organizations, from small businesses to large enterprises. While it does not disclose the exact details of the plans, it generally includes a range of core HR functionalities such as payroll, talent management, learning and onboarding, workforce management, compliance, and analytics.
Regarding pricing, UKG Pro follows a per employee per month (PEPM) model. The exact cost depends on the size of your company and the specific modules you need. While UKG Pro does not publicly disclose its pricing, user reports suggest that it starts at around $600 per year for every five users. Contact its sales team directly for a precise quote for your business needs.
Accounting Integrations
UKG Pro HR Software key accounting integrations include QuickBooks, Sage Intacct, NetSuite, Microsoft Dynamics GP, and Xero. These integrations facilitate smooth data transfer and enhance the overall management of HR and financial operations.
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Where UKG Pro HR Software Stands Out
UKG Pro HR Software is unique because it:
- Offers a comprehensive suite of HR management tools, including payroll, talent management, and workforce management.
- Provides advanced analytics and reporting capabilities to help organizations make data-driven decisions.
- Supports global payroll in over 160 countries, ensuring compliance with local regulations.
- Integrates seamlessly with various accounting software, enhancing financial and HR operations
- Facilitates effective recruitment, onboarding, and development processes to attract and retain top talent.
- Ensures compliance with data privacy regulations like GDPR and CCPA.
- Delivers an intuitive, modern user interface that is easy for employees and managers to navigate.
- Utilizes AI-powered tools for better workforce planning and management.
- Enables employee self-service, allowing staff to manage their own HR-related tasks.
- Offers customizable setup options to fit the specific needs of different organizations
Where UKG Pro HR Software Review Falls Short
UKG Pro HR Software has limitations such as:
- Lacks transparent pricing, making it difficult for potential customers to gauge costs upfront.
- Can be cumbersome for businesses needing only a few features, as the software is designed with a comprehensive suite in mind.
- Requires a steep learning curve for building reports, which can be time-consuming and challenging for users.
- Faces issues with properly acknowledging documents, leading to potential compliance problems.
- Limits users’ ability to download their files, which can be frustrating for those needing easy access to their data.
- Performs poorly on secure connections, affecting the user experience
- Demands extensive training and practice to master the basics, which can be a significant investment of time and resources.
- Experiences occasional issues with recording employee punches, causing problems with accurate time tracking.
Alternatives to UKG Pro HR Software
Here are some alternatives to UKG Pro HR Software:
isolved
isolved is a comprehensive human capital management (HCM) platform that integrates payroll, HR, time and attendance, and benefits administration into a single solution. It is designed to streamline workforce management processes and enhance employee engagement through features like 360-degree reviews, surveys, and goal tracking. isolved is popular for its user-friendly interface and robust support, making it a strong competitor in the HCM market.
Paylocity
Paylocity offers a unified platform that covers core HR, payroll, talent management, and workforce management. It focuses on improving employee engagement and modernizing workplace processes through tools like social collaboration, performance reviews, and learning management. Paylocity gets praises for its ease of use, excellent customer support, and comprehensive feature set, making it a popular choice among mid-sized businesses.
Paychex Flex
Paychex Flex is a versatile HR and payroll solution that caters to businesses of all sizes. It provides a wide range of services, including payroll processing, benefits administration, time and attendance tracking, and HR compliance. Paychex Flex is reputable for its scalability, allowing businesses to add or remove features as needed. Its strong customer service and extensive feature set make it a reliable alternative to UKG Pro.
Workday HCM
Workday HCM is a cloud-based human capital management solution that offers a wide array of HR functionalities, including payroll, talent management, and workforce planning. It is designed for large enterprises and provides advanced analytics and reporting tools to support strategic decision-making. Workday HCM is highly regarded for its intuitive user interface, scalability, and robust integration capabilities.
Dayforce
Dayforce by Ceridian is an integrated HCM platform that combines HR, payroll, benefits, workforce management, and talent management into a single application. It is designed to provide real-time data and insights to help organizations make informed decisions. Dayforce is reputable for its comprehensive feature set, real-time processing capabilities, and strong customer support.
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Customer Reviews
UKG Pro HR Software holds a rating of 8.0 out of 10 based on 1,422 reviews on TrustRadius, with users appreciating its comprehensive HR and payroll functionalities. Forbes Advisor rates it 4.3 out of 5, highlighting its customizable setup, ease of use, and in-depth automated reports, though it notes the lack of transparent pricing and potential complexity for businesses needing only a few features. Gartner Peer Insights gives it a 4.0 out of 5 from 531 ratings, recognizing it as a robust cloud HCM suite for enterprises with over 1,000 employees.
Additionally, UKG Pro has an overall rating of 4.3 out of 5 on GetApp from 599 reviews, where users commend its extensive feature set and strong customer support. Software Advice also reflects positive feedback with an average rating of 4.3 out of 5 from 597 reviews, emphasizing its comprehensive HR solutions. The comments underscore UKG Pro’s strengths in providing a wide range of HR functionalities and reliable customer support.
Pro Tips
Here are some pro tips for you:
- Take advantage of the extensive training materials and support resources provided by UKG to ensure you and your team are well-versed in using the software effectively.
- Tailor the dashboards to fit your specific needs, allowing you to access the most relevant data and insights quickly.
- Use its advanced analytics and reporting tools to make data-driven decisions and identify trends within your organization.
- Ensure seamless integration with your existing accounting, payroll, and other HR systems to streamline operations.
- Promote the use of employee self-service portals to reduce administrative workload and empower employees to manage their HR-related tasks.
- Update the software regularly to benefit from the latest features, improvements, and security enhancements.
- Join user groups and forums to share experiences, tips, and best practices with other UKG Pro users.
- Use its compliance management features to stay up to date with labor laws and regulations, reducing the risk of legal issues.
- Streamline your onboarding process using UKG Pro’s tools to ensure new hires are integrated smoothly and efficiently.
- Gather feedback constantly from users within your organization to identify areas for improvement and ensure the software meets your needs.
Recap
UKG Pro HR Software is crucial for streamlining and optimizing HR processes and enhancing workforce management, which makes it an invaluable asset for your organization. It integrates various functionalities such as payroll, talent management, learning and onboarding, workforce management, compliance, and analytics into a single, unified platform. This comprehensive suite allows businesses to manage the entire employee lifecycle efficiently, from recruitment and onboarding to performance management and career development.
With its intuitive user interface, customizable dashboards, AI-powered tools, and advanced analytics and reporting capabilities, it provides valuable insights for strategic decision-making. it is an excellent choice for mid-sized to large enterprises aiming to enhance their HR operations and make data-driven decisions. This software also helps manage employee data efficiently and ensures compliance with both local and international regulations.
